FAQ's

Q: How do I activate my glow light?

A: Getting your glow on is easy! Simply expose the entire product to any bright light source for a few minutes. Sunlight, lamps, overhead lights, flashlights, and even UV light will do the trick. The brighter the light, the faster it charges. Once charged, enjoy the glow! For best results, allow your eyes to adjust to the darkness. When the glow begins to fade, simply recharge it under a bright light source.

Please note: Our glow products provide a soft, ambient glow and are not intended to replace primary light sources like flashlights. They're perfect for adding visibility in dark or emergency situations and can help conserve resources like batteries and candles.

Q: How long will it take to receive my order?

A: We make every attempt to fulfill orders within 1-5 business days. Unexpected delays may occur due to shipping, high order volumes, etc. Should an issue arise, we will do our best to keep customers updated.

Q: What if my order is lost?

A: While Just Keep Glowing is not responsible for lost or stolen packages, we will do our best to assist customers should this occur. We always recommend first contacting your local post office/courier. Should the post office/courier determine that your package is lost, we will work with you to ensure a replacement is shipped. If the post office/courier indicates that the package has been delivered successfully, Just Keep Glowing will not be able to process a return/replacement.

Q: Why was my order canceled?

A: We reserve the right to refuse or cancel any orders that we deem inappropriate or fraudulent. Order cancelations will be refunded to original payment method.

Q: What if my order is deemed undeliverable?

A: If an order is returned to our warehouse as undeliverable, we will issue a refund, minus any shipping fees incurred during the process. This includes orders that may have initially received free shipping but are returned as undeliverable.

Q: Do you accept returns?

A: Returns and exchanges are not accepted. However, if you experience any issues with your product, please notify us within seven (7) days of receiving it by emailing info@justkeepglowing.com. We're happy to work with you to find a solution and correct the problem. After seven (7) days, all sales are considered final. Read our full Return Policy here.