Frequently Asked Questions

Glow Product Questions

How do I charge my glow-in-the-dark products?

It's easy! Simply expose your glow product to a bright light source, including sunlight, a flashlight, or an LED. Many of our products can charge in seconds with a strong light source. For best results, give your product a good charge before heading into the dark.

How long do your glow-in-the-dark products stay bright?

Our reusable glow-in-the-dark products provide an initial bright glow that gradually fades over time. Many remain visible for hours under suitable conditions.

Glow brightness and duration vary by product, light source, charging time, and surrounding darkness. Simply recharge with bright light whenever you need another glow!

Can I recharge and reuse my glow products?

Absolutely! Unlike disposable chemical glow sticks, our reusable glow-in-the-dark products can be charged again and again using bright light. No batteries or single-use activation required.

Are your glow-in-the-dark products safe to use?

Our reusable glow products are designed for their intended uses and don't require batteries or disposable chemical activation.

Always use products as intended. Small accessories may present a choking hazard, and pet tags should not be chewed or swallowed.

Please note: Our glow products are not intended to replace flashlights or primary emergency lighting.

Are your products made in the USA?

Just Keep Glowing is a family-owned business founded in 2020. We're proud to manufacture our glow products right here in North Carolina, USA, using materials sourced from trusted suppliers.

Shipping & Orders

When will I receive my order?

We work hard to get your glow gear on its way as quickly as possible!

Estimated delivery times are provided at checkout when available, based on your selected shipping method and our current processing schedule. Processing times may vary during busy seasons or temporary fulfillment changes.

Carrier transit times begin after your order ships. Holidays, weather, and carrier delays may affect delivery. We'll send tracking information once your order is on its way, when tracking is available.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information when available. Follow the link to check your package's progress.

What if my package is lost or damaged?

We're here to help! If your order arrives damaged or tracking suggests your package may be lost, please contact us. We'll review the situation and help determine the appropriate next steps.

Can I change or cancel my order?

Need to make a change? Please contact us as soon as possible. We'll do our best to help, although changes or cancellations may not be possible once your order is being processed.

Returns & Customer Care

What is your return policy?

We want you to feel confident shopping with us! If something isn't right with your order, please reach out to us as soon as possible. We'll review the situation and help determine an appropriate solution.

Returns and exchanges are generally not accepted, except as required by applicable law or as provided in our published policy. For full details, please review our Refund Policy.